Payments, Shipping and Returns
From our studio to your project bag
Shipping, payments & returns
We send our yarn from Coffs Harbour, Australia, to makers around the world, with affordable shipping rates, full tracking and prompt dispatch.
A note for our US customers
When shopping from the United States, the prices displayed on our website include applicable import duties and tariffs. We arrange payment on your behalf, so there’s no additional tariff payment due on delivery. Simply place your order and we’ll take care of the rest.
Shipping within Australia
We offer flat-rate Parcel Post and Express Post through Australia Post. Both services include full tracking, with shipping costs shown at checkout before you pay.
Shipping overseas
We ship worldwide using Australia Post’s tracked international air mail service. Shipping costs are shown at checkout before you pay.
Please allow approximately 2–3 weeks for delivery after dispatch. This is an estimate; delivery times can vary by destination and during busy periods.
When will my order ship?
In-stock yarn is dispatched by the next business day after purchase.
Dyed-to-order and pre-order yarn usually takes around 2–3 weeks to prepare and dispatch. Please check the product listing for any specific release or shipping dates.
Multiple orders are shipped separately unless you request otherwise. Once an order has been placed, it cannot be split into separate shipments.
Payments
We accept PayPal, credit cards, Afterpay, Google Pay and Apple Pay. Select your preferred available payment method at checkout.
Returns & exchanges
We want you to be happy with your Skein purchase. If it isn’t quite right, you can return your items for an exchange or full refund within 60 days of payment.
Please contact us before returning anything. Items must be returned in their original condition.
Return address
SKEIN
PO BOX 189
COFFS HARBOUR, NSW 2450
AUSTRALIA
Has your parcel taken a little longer?
Please contact us if your parcel hasn’t arrived. We’ll help track it down and work with Australia Post to resolve any delivery issues. You won’t be left to chase it up on your own.
